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QUESTIONS

Frequently Asked Questions

Straight answers to what customers ask us most: certificates, checking your diamond, custom work, visiting, delivery, exchange and after-sales.

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Diamond jewellery from ₹25,000

  • Certified diamondsGrading report with every piece
  • BIS HUID hallmarkCheck it yourself in BIS Care
  • Our own manufacturingMade in Surat, to your design
  • Insured deliveryFree to major Indian cities

Certificates, hallmark and checking what you buy

What documents do I get when I buy diamond jewellery from Vaishnavi Jewels?
You get a grading report, a BIS HUID hallmark on the gold and an itemised invoice. Every solitaire has its own grading report, and every jewellery piece has a jewellery grading report; both clearly state the quality and whether the diamonds are natural or lab-grown. Small diamonds are listed with their total weight, number of pieces and quality.
Is your jewellery certified?
Yes. Our solitaires and jewellery come with grading reports from IGI, EGL or TGL that state the quality and the origin (natural or lab-grown), and all our gold jewellery is BIS HUID hallmarked.
Do earrings, pendants and rings with small diamonds come with a certificate?
Yes. The jewellery grading report covers the whole piece, and it states the total diamond weight, the number of diamonds and their quality, along with whether they are natural or lab-grown.
How can I check if a diamond is real?
The reliable way is the grading report and the laser inscription. Every Vaishnavi solitaire has its report number laser-inscribed on the diamond, which you can see under magnification and match to the report, then verify on the laboratory's website. Home tricks like the fog or water test are not conclusive. We are happy to show you the inscription in our showroom.
How do I verify the HUID on my gold jewellery?
Open the BIS Care app, choose "Verify HUID" and enter the 6-character HUID code stamped on the piece. The app shows the purity, the type of article and the jeweller's registration, which should match your invoice. We can do this check with you at the counter.
Which diamond certificates do you provide?
We provide grading reports from IGI, EGL or TGL. The laboratory name is printed on every report, so you can verify the report yourself on that laboratory's website using the report number.
Do lab-grown diamonds pass a diamond tester?
Yes. A lab-grown diamond is a real diamond, so a standard diamond tester reads it as diamond. A tester cannot tell where a diamond was grown; the grading report and the matching laser inscription are what confirm whether it is natural or lab-grown.
Are lab-grown diamonds real diamonds?
Yes. A lab-grown diamond is real diamond, made of the same carbon crystal, and is grown in a laboratory. Ours come with a grading report and a laser inscription so you can verify exactly what you are buying.
Do you sell both natural and lab-grown diamonds?
Yes. We offer both, and every grading report clearly states the type of diamond.

Custom and bridal jewellery

Do you make the jewellery yourselves?
Yes. We make jewellery in our own manufacturing unit, so any design can be customised in gold karat, diamond quality and design.
How long does custom bridal jewellery take?
Anywhere from 4 days to 3 weeks, depending on the design. Share your wedding date at your first visit and we will confirm the timeline once the design is final.
Can a ring be resized after I buy it?
Yes. Resizing is free for a new piece bought from us. Some designs, such as rings set with diamonds all the way around, may be limited in how much they can be resized, so we will check your piece first.
How is the gold weight shown on the bill for Polki or Jadau jewellery?
Our invoice itemises the piece, showing the gold weight and the stones separately, so you can see what you are paying for. Ask us to walk you through the bill before you buy.

Visiting, delivery and payment

Where is Vaishnavi Jewels located?
Our showroom is at 120, Rajhans Ornate - High Street Retail Mall, Parle Point, Surat, Gujarat 395007.
Where can I buy certified diamond jewellery in Surat?
At Vaishnavi Jewels, Rajhans Ornate Mall, Parle Point, Surat. We have sold certified natural and lab-grown diamond jewellery since 2005, and we show you the grading report and the inscription before you buy.
Where can I buy Polki jewellery in Surat?
At Vaishnavi Jewels, Rajhans Ornate Mall, Parle Point, Surat. We make Polki chokers, long necklaces, earrings and full bridal sets in our own manufacturing unit, and you can see them in the showroom or on a video call.
Where can I buy bridal jewellery in Surat?
At Vaishnavi Jewels, Rajhans Ornate Mall, Parle Point, Surat. We make Polki and Kundan bridal sets, certified diamond necklace sets, solitaires and mangalsutras in our own manufacturing unit, and we can plan the jewellery for every wedding function with you.
How long has Vaishnavi Jewels been in business?
Since 1 June 2005. Vaishnavi Jewels is a brand of Vaishnavi Gem & Jewel Pvt Ltd, founded by Shilpi Agarwal.
What are your opening hours?
Monday to Saturday, 11 AM to 8 PM. Open Sundays in the festive month before Diwali: open every day, Sundays included, 11 AM to 8 PM until 7 November 2026. Closed 8 to 15 November 2026 for Diwali; open again, with appointments, from Monday 16 November.
What kind of jewellery do you sell?
Natural diamond jewellery, lab-grown diamond jewellery, Polki and Jadau, including bridal sets, necklaces, rings, earrings, bangles, bracelets, pendants and mangalsutras. We have over 3,000 designs.
Do you ship across India?
Yes. We offer free insured delivery to major Indian cities, with the certificate and invoice. For other locations, message us and we will confirm the options.
Can I see the jewellery on a video call before buying?
Yes. We show pieces live on video calls and share photos, videos and grading report details on WhatsApp, so you can decide before you pay.
How can I pay?
We accept NEFT, UPI and cash. We do not offer EMI.
How do I contact you?
Call or WhatsApp +91 99980 43886, or email surat@vaishnavijewels.com.

Exchange, buyback and after-sales

Do you offer exchange and buyback?
Yes. We have an exchange and buyback policy for jewellery bought from us. Buyback and exchange are done against the original bill / challan along with the piece's certificate, so please keep the ORIGINAL bill and the ORIGINAL certificate safe - photocopies, photos or soft copies are not accepted. Pieces marked No Buy Back / No Exchange on the bill are not covered. Jewellery bought under a scheme is not eligible for buyback. Cash buyback is available for up to 10 years from the bill date. Call or WhatsApp us on +91 99980 43886 and our team will explain the details for your piece.
Can I exchange lab-grown diamond jewellery?
Yes, lab-grown diamond jewellery bought from us is covered by our exchange policy, except pieces marked No Buy Back / No Exchange on the bill. Our team will explain the details for your piece.
Can I upgrade my diamond jewellery later?
Yes. Under our exchange policy you can upgrade a piece bought from us to a new piece. Ask our team for the details.
Do you accept old gold from other jewellers?
Yes. We accept old gold jewellery from other jewellers in exchange for new jewellery.
Is there a warranty on your jewellery?
We do not give a separate warranty. Instead, every piece is independently certified (IGI, EGL or TGL) and all gold carries the BIS HUID hallmark, which you can check yourself in the BIS Care app. Every piece is made in our own manufacturing unit, and you can see it before you take it home.
Do you polish, repair and resize jewellery?
Yes. We do rhodium polishing, re-setting, resizing and repairs for diamond and gold jewellery. Resizing is free for a new piece bought from us; other work is charged at actual cost.

Buying with confidence

What should I ask a jeweller before buying a solitaire ring?
Ask which laboratory graded the diamond and see the report; ask to see the report number laser-inscribed on the stone; confirm whether it is natural or lab-grown as stated on the report; check the gold karat and the BIS HUID on the band; and ask about resizing, exchange and buyback. At Vaishnavi Jewels we show you the report and the inscription before you pay. Read more in our guide: /blog/questions-to-ask-before-buying-a-solitaire-ring
How do I choose a trustworthy jeweller in Surat?
Choose a jeweller who shows you the grading report and the matching laser inscription before you pay, whose gold carries a BIS HUID you can check in the BIS Care app, who gives an itemised invoice with gold weight and stones listed separately, and who explains exchange and buyback terms clearly. Vaishnavi Jewels has worked this way at Parle Point, Surat, since 2005.
How do I see the laser inscription on my diamond, and can I see it once it is set?
The report number is inscribed on the girdle, the thin outer edge of the diamond, and can be read under a 10x loupe or a microscope. In an open prong setting it usually stays visible; in a bezel setting it may be covered, so check it before the stone is set. We will show you the inscription in our showroom.
How do I make sure my diamond is not swapped when I give my ring for resizing or repair?
Note the report number and check the laser inscription before you hand over the ring, ask for a receipt that records the report number, and check the inscription again when you collect it. Our resizing and repairs are done in our own manufacturing unit, and we show you the inscription at handover and at collection.
Does a lab-grown diamond come with a certificate and an inscription saying it is lab-grown?
Yes. A lab-grown diamond grading report states clearly that the stone is laboratory-grown, and the report number is laser-inscribed on the diamond so you can match the two and verify the report on the laboratory website. Every Vaishnavi lab-grown solitaire comes with its own report and inscription.
How can I tell if a diamond has been treated or clarity-enhanced?
Read the grading report. Recognised laboratories note treatments such as clarity enhancement or colour treatment on the report, usually in the comments. If you are unsure, ask the jeweller to confirm in writing. Every solitaire we sell comes with a report you can verify on the laboratory website.
Is my old gold jewellery without a HUID still valid?
Yes. Hallmarking rules apply to jewellers when they sell, so gold jewellery you already own stays yours to wear, sell or exchange even without a HUID. If you want its purity confirmed, it can be tested and hallmarked at a BIS-recognised hallmarking centre through a registered jeweller. We also accept old gold from other jewellers in exchange for new jewellery.
How do I know if a diamond in my ring is loose, and how often should I get the prongs checked?
Hold the ring near your ear and tap it gently: a rattle, or a stone that moves when pressed lightly, means it is loose. Also look for bent or flattened prongs or prongs that catch on fabric. Get diamond jewellery checked once or twice a year, and stop wearing a piece straight away if a stone feels loose. Bring it to our showroom and we will check it.
How can I tell if Polki jewellery is real?
Real Polki uses uncut diamonds set in gold, usually with a foil backing. Ask for the stones to be described in writing on the invoice, check that the gold weight and karat are shown separately from the stones, and look closely: Polki stones are flat uncut diamonds, while Kundan-style pieces usually use glass or other stones. Read more in our guide: /blog/how-to-tell-if-polki-jewellery-is-real
Is Polki, Kundan or Jadau jewellery hallmarked, and how do I know the gold purity?
At Vaishnavi Jewels, yes: every piece we sell, including Polki and Jadau, carries a BIS HUID hallmark. You can check the six-character HUID in the BIS Care app, which shows the gold purity, and our itemised invoice lists the gold weight and karat separately from the stones.
Which jewellery showroom in Surat makes diamond and Polki jewellery in its own workshop?
Vaishnavi Jewels, at 120, Rajhans Ornate Mall, Parle Point, Surat. Since 2005 we have made our diamond, Polki and bridal jewellery in our own manufacturing unit, so any design can be made to order or adjusted in size, stones and gold karat to suit your budget. Every piece is BIS HUID hallmarked and comes with its grading report.
How do I verify an IGI diamond report online?
Go to the IGI website, open its report verification page and enter the report number printed on your report. Check that the carat weight, colour, clarity and measurements shown online match your paper report, then match the same number to the laser inscription on the girdle of the diamond under a 10x loupe. We are happy to do this check with you in our showroom.
Is 18K or 14K diamond jewellery hallmarked, and what do 750 and 585 mean?
Yes. The gold part of diamond jewellery is hallmarked like any gold jewellery: you will see the BIS logo, the purity grade and a six-character HUID. 750 means 18 karat (75 percent gold) and 585 means 14 karat (58.5 percent gold). You can check the HUID in the BIS Care app.
Does every piece in a set, such as the necklace, earrings and tikka, have its own HUID?
Yes. Each hallmarked gold piece carries its own HUID, so a necklace, a pair of earrings and a maang tikka each have their own code. We can show you every code against your invoice before you take the set home.
Is it safe to buy diamond jewellery from a Surat showroom by video call if I live in Ahmedabad, Vadodara or elsewhere in India?
Yes, when the jeweller shows you the piece live on the call, shares the grading report number and the HUID before you pay so you can verify them yourself, and sends the piece by insured delivery with the report and invoice. That is how we sell to customers across India; you are always welcome to visit the showroom instead.
What should I get in writing about exchange and buyback when I buy diamond jewellery?
Ask for an itemised invoice that lists the gold weight and karat, the diamond details and the report numbers, and ask the jeweller to explain their exchange and buyback terms clearly before you pay. We explain our exchange and buyback policy for your specific piece; buyback and exchange are done against the original bill / challan along with the piece's certificate, so please keep the ORIGINAL bill and the ORIGINAL certificate safe - photocopies, photos or soft copies are not accepted. Pieces marked No Buy Back / No Exchange on the bill are not covered. Jewellery bought under a scheme is not eligible for buyback. Cash buyback is available for up to 10 years from the bill date. Call or WhatsApp +91 99980 43886 for the details.

More questions customers ask

Polki or diamond jewellery: what should I wear for the wedding, reception and sangeet?
A simple plan works well: Polki for the wedding ceremony with a heavy bridal lehenga, diamond jewellery for the reception in a lighter outfit, and lighter Polki or diamond pieces for the sangeet and mehendi. Choose one hero necklace per function so the looks feel different. We help brides plan every function at our Parle Point showroom or on a video call - WhatsApp +91 99980 43886.
How do I match jewellery to a heavily embroidered lehenga without overdoing it?
Pick one hero piece, usually the necklace, and keep the rest in proportion. Echo one stone colour from the embroidery, keep earrings lighter if the neckline is busy, and skip extra layers where the work is heaviest. Bring a photo of your lehenga to our showroom and we will try pieces against it with you.
What jewellery does a bride need from the wedding day to the reception?
Most brides plan a main necklace set with earrings, a maang tikka or matha patti, bangles or kadas, rings and a nath for the wedding, then a lighter necklace or choker with earrings for the reception and smaller sets for the sangeet and mehendi. Make a list function by function and see which pieces can be worn twice. Custom bridal pieces from our own manufacturing unit take 4 days to 3 weeks, so plan early.
What jewellery suits a velvet, emerald, wine or navy lehenga for a winter wedding?
Rich jewel tones look best with warm gold, Polki and uncut diamonds, or emeralds and pearls that pick up the colour of the outfit. Keep one strong necklace and let the velvet stay the backdrop. You can see Polki and diamond sets against your own outfit colour at our showroom in Parle Point, Surat.
Which statement piece should I wear with a plain or minimal organza lehenga?
Choose one focal piece, such as a Polki choker, a diamond necklace or a pair of statement earrings, and keep everything else light. A minimal outfit lets a single piece stand out, so pick the one that suits your neckline. We can show you options from our collection or make one to order.
How do I get a layered royal bridal look with Polki, emeralds and pearls without it looking too heavy?
Build the look in steps: a maang tikka or matha patti, one layered necklace instead of several separate ones, and kadas that match. Space the layers so each one shows, and ask for lighter construction so the set stays comfortable through long functions. Our own manufacturing unit can adjust weight, length and clasps to suit you.
What jewellery should I wear with a tissue or silk saree for my wedding reception?
A diamond or light Polki necklace with matching earrings suits a saree well, because the drape and pallu leave the neckline open. Keep the necklace length clear of the pallu and choose earrings that frame the face. These pieces can also be worn again at family functions after the wedding.
What jewellery suits a floral or multicolour embroidered lehenga in blush, mint or mehendi green?
Soft floral colours pair well with Polki, uncut diamonds, pearls or emeralds. Pick one hero piece and keep the colours of the stones close to one shade in the embroidery so the outfit stays the focus. We can help you match pieces to your lehenga photo in the showroom or on a video call.
What jewellery should I wear with a mirror-work or sequin lehenga for the sangeet or a night reception?
When the outfit already shines, choose fewer pieces with a clean shape: statement earrings or a structured diamond or Polki necklace rather than many layers. This keeps the look balanced under evening lights. Visit our Parle Point showroom to try options with your outfit photo.
Which maang tikka or matha patti suits my face shape and hairstyle?
A single drop tikka suits most faces and a centre parting; a matha patti works well with a broader forehead and a low bun; a passa on one side suits side partings and modern looks. Check the weight and the hook or clasp so it stays in place through the day. Try a few styles at our showroom to see what suits you.
What is the difference between CVD and HPHT lab-grown diamonds, and is the method on the report?
CVD and HPHT are the two main ways diamonds are grown in a laboratory: CVD builds the crystal layer by layer from a carbon gas, and HPHT recreates high pressure and temperature. Both produce real diamond. Grading reports for lab-grown diamonds state that the stone is laboratory-grown, and many also note the growth method and any post-growth treatment; read the report details, and we will go through yours with you.
Can I wear my diamond ring every day?
Yes, a well-set diamond ring can be worn daily. Take it off for the gym, heavy housework, swimming and when using chemicals or creams, and get the prongs checked once or twice a year. Bring your ring to our showroom and we will check the setting.
Which solitaire ring setting is best for daily wear and for long fingers or small hands?
For daily wear, a lower setting with sturdy prongs or a bezel catches less on clothes. Oval, pear and marquise shapes make fingers look longer, and a slimmer band suits small hands. Try several settings on your own hand at our showroom before you decide.
What jewellery looks best with an ivory or off-white lehenga?
Ivory is a clean base, so the jewellery can lead: Polki and uncut diamonds set in gold, pearls with emeralds, or a diamond choker with a long necklace. Add one colour through the stones if you want contrast. We can show you combinations from our Polki and diamond collection.
How do I style a necklace with a double dupatta or cape lehenga so the jewellery is still seen?
Choose a choker or a short necklace that sits above the drape, and keep a longer haar only if it can lie clear of the dupatta. Earrings and a maang tikka become more important because they frame the face. Our own manufacturing unit can adjust necklace lengths and clasps to suit your outfit.
Which jewellery goes with a sequin or crystal net lehenga without clashing?
Keep the jewellery soft and clean so it does not compete with the shine of the fabric: uncut or rose-cut diamonds, one hero necklace and slim earrings. Avoid many layers on a heavily embellished outfit. Try options against your outfit photo at our Parle Point showroom.
What jewellery should I wear with a gown or indo-western outfit for my engagement or cocktail night?
A diamond choker, a solitaire pendant or statement diamond earrings suit most gown necklines. Match the necklace to the neckline: chokers for strapless and off-shoulder, pendants for V-necks. Every piece we sell comes with its grading report and a BIS HUID hallmark on the gold.
What jewellery does a Gujarati bride wear with a panetar, gharchola or Banarasi saree?
A Gujarati bride often wears a rani haar or long necklace with a choker, a nath, a maang tikka or matha patti, earrings and bangles alongside her chudo. Polki and gold-set uncut diamond sets suit the red and white of the panetar and gharchola well. We make Polki and bridal sets in our own manufacturing unit in Surat - visit us at Parle Point or WhatsApp +91 99980 43886.
How do I choose kadas and bangles to wear with my chooda and bridal lehenga?
Keep the kadas in proportion to the chooda and the necklace: one or two strong kadas on each wrist balance a heavy set more easily than many thin ones. Match the metal and stones to your necklace. Each gold kada carries its own BIS HUID, which we show you against the bill.
Is a diamond certificate the same as a hallmark?
No. A diamond grading report from IGI, EGL or TGL describes the diamonds, while the BIS HUID hallmark confirms the purity of the gold. A good piece of diamond jewellery comes with both, and you can verify the HUID in the BIS Care app and the report number on the laboratory's website.
How do I know the stone I am buying is a diamond and not moissanite or a simulant?
Ask for the grading report, check that the report number laser-inscribed on the stone matches the report under a 10x loupe, and make sure the invoice names the stone. Some simple testers cannot tell moissanite from diamond, so the report and inscription are the reliable proof. We show you both in our showroom before you pay.
What does total carat weight mean on diamond earrings, a necklace or a bangle?
Total carat weight is the combined weight of all the diamonds in the piece, not the size of one stone. A pair of earrings marked 1 carat total, for example, has about half a carat in each earring. Our reports and invoices list the total weight, the number of diamonds and their quality.
Where is the BIS hallmark stamped on a ring, pendant, earring or bangle?
It is usually on the inside of a ring's band, on the back or the bail of a pendant, on the post or back of an earring, and on the inside of a bangle or kada. The mark has the BIS logo, the purity grade and a six-character HUID. We can show it to you under a loupe and match it to your bill.
How do I clean and store Polki and Kundan jewellery at home?
Wipe it gently with a soft dry cloth after wearing, keep it away from water, perfume and creams, and store each piece separately in a soft pouch or lined box. Do not soak it or rub the stones hard. Bring heavy sets to our showroom for professional cleaning.
Where in Surat can I see certified natural and lab-grown solitaires under a loupe before I buy?
At Vaishnavi Jewels, 120, Rajhans Ornate - High Street Retail Mall, Parle Point, Surat. We show you each solitaire under a loupe with its IGI, EGL or TGL report and the matching laser inscription before you pay. Visit us or WhatsApp +91 99980 43886 to book a time.
Which diamond shape looks biggest and suits a small hand or short fingers?
Elongated shapes such as oval, pear and marquise usually look larger for their carat weight and make fingers look longer. A slim band also helps on smaller hands. The grading report confirms the shape, measurements and weight, and you can try several shapes at our showroom.
What jewellery should I wear with a gold, champagne or beige lehenga so it does not blend into the fabric?
Choose contrast rather than more gold: diamonds, or Polki set with emeralds, rubies or pearls, stand out clearly against zari. Pick one hero piece, usually the necklace, and repeat one stone colour in the earrings and tikka. Bring a photo of your lehenga to our Parle Point showroom and we will try pieces against it with you. Read more: /blog/jewellery-for-a-gold-champagne-or-beige-lehenga
Which jewellery set suits an engagement lehenga - a light Polki choker or a diamond collar necklace?
Both work: a light Polki choker suits a rich, traditional lehenga, while a diamond collar suits pastel, ivory or modern outfits and evening functions. Keep the engagement set lighter than the wedding set and choose pieces you can wear again. Every piece comes with its grading report and a BIS HUID hallmark on the gold. Read more: /blog/engagement-lehenga-jewellery-polki-choker-or-diamond-collar
What should I wear on my forehead and ears with a bridal veil or head dupatta?
A slim maang tikka in the centre parting, or a passa on one side, usually works best because both sit under or beside the drape without lifting it. Choose longer earrings to frame the face, and skip forehead jewellery if the veil has a heavy border. Bring your dupatta to our showroom to try the full look. Read more: /blog/maang-tikka-passa-or-nothing-with-a-bridal-veil
What jewellery can a groom wear with a sherwani?
Two or three pieces are enough: a pearl or Polki mala over the sherwani, one strong ring, and a kada or small diamond studs. Match the metal tone and one stone colour to the bride's set, and keep a brooch for the blazer at the reception. Gold pieces carry a BIS HUID hallmark and diamonds come with their grading report. Read more: /blog/what-jewellery-can-a-groom-wear-with-a-sherwani
What should I check when buying jewellery on Dhanteras or Diwali?
Check five things before you pay: the BIS hallmark on the gold, the 6-character HUID verified in the BIS Care app, an itemised bill with gold weight and stone details, the diamond grading report number (matched to the laser inscription on solitaires), and the exchange terms in writing. A good jeweller will happily let you check each one at the counter. WhatsApp +91 99980 43886 if you want us to keep pieces ready for you.
How can I check gold purity at home - are the magnet, acid or scratch tests reliable?
No, home tests are not reliable: a magnet only catches some obvious non-gold metals, and acid or scratch tests need training and can damage the piece. The dependable proof is the BIS hallmark with its HUID, which you can verify in the BIS Care app. For a precise reading, an XRF test at a BIS-recognised hallmarking centre measures purity without harming the jewellery. We show you the hallmark on every piece at our showroom.
Can I buy a loose certified diamond in Surat and have a ring made around it in a design I choose?
Yes. At Vaishnavi Jewels you choose a certified solitaire with its IGI, EGL or TGL report, match its laser-inscribed number under a loupe, then pick the setting, band and gold. We make the ring in our own manufacturing unit, in 4 days to 3 weeks, and the gold mount is BIS HUID hallmarked. Read more: /blog/choose-a-certified-solitaire-and-design-your-own-ring-in-surat
What does fluorescence mean on a diamond certificate, and should it worry me?
Fluorescence is how a diamond glows, usually blue, under ultraviolet light, and reports grade it from None to Very Strong. In normal light most diamonds look the same whatever the grade; only occasionally can strong fluorescence make a stone look slightly hazy. The best check is to look at the stone yourself in daylight, which we are happy to do with you at the showroom.
What does eye-clean mean, and which clarity grade is enough for an everyday solitaire?
Eye-clean means you cannot see any inclusions with the naked eye at a normal viewing distance. Many VS and some SI stones are eye-clean, but it depends on the stone's size, shape and where the inclusions sit, so the grade alone does not decide it. Read the clarity plot on the report and look at the stone under a loupe and with your own eyes; we do this with you at the counter.
How can I find my partner's ring size secretly before buying an engagement ring?
Borrow a ring she already wears on the same finger and hand and have it measured, or trace its inside circle on paper. A close friend or family member can also find out her size casually. If the size is not exact, resizing is possible later and is free for a new piece bought from us, though rings with diamonds set all the way round are harder to resize.
Can I clean my diamond jewellery at home with soap, toothpaste or an ultrasonic cleaner?
Use warm water, a few drops of mild soap and a soft toothbrush, then rinse and dry with a lint-free cloth. Avoid toothpaste and other abrasives, which can scratch the gold, and avoid ultrasonic cleaners at home because the vibration can loosen stones; never use them on Polki or Kundan. Bring your jewellery to our showroom for a prong check and professional cleaning.
What is the difference between Polki and Kundan jewellery, and which one has real diamonds?
Polki is the stone: natural diamonds left uncut and set in gold. Kundan is a way of setting stones in fine gold foil, and the stones in Kundan work are often glass or other gems rather than diamonds, so always ask what the stones are. At Vaishnavi Jewels the bill names the stones in every piece and shows the gold weight and the stones separately, and every piece carries a BIS HUID hallmark. Our Journal guide on Polki and Kundan explains more, or WhatsApp +91 99980 43886 to see both.
Are Polki (uncut) diamonds certified, and what papers should come with a Polki set?
Polki diamonds are uncut, so they are not graded one by one the way a solitaire is. What you should receive is an itemised invoice that shows the gold weight and the stones separately, and a BIS HUID hallmark on the gold, which you can check in the BIS Care app; every Vaishnavi piece, Polki included, is HUID hallmarked. Ask our team on WhatsApp +91 99980 43886 to show you the papers for any set before you decide.
What does '0% or 100% off making charges' really mean on a jewellery bill?
Making charges are only one line of a jewellery bill, so an offer on making alone does not tell you the total value. Read every line: the gold weight and karat, the gold rate used, the making charge, the diamond or stone weight and quality, and GST, and compare the final total. Ask for an itemised invoice wherever you buy; ours lists the gold and the stones separately, and we are happy to walk you through any bill on WhatsApp +91 99980 43886.
Can I give my old gold jewellery and get a new diamond design made from it in Surat?
Yes. We accept old gold jewellery, including pieces from other jewellers, in exchange towards new jewellery, and because we make jewellery in our own manufacturing unit in Surat, the new piece can be a diamond design of your choice. Custom pieces take 4 days to 3 weeks once the design is final, and the new piece carries a BIS HUID hallmark. WhatsApp +91 99980 43886 with photos of your old pieces and the design you have in mind.
Is 14K or 18K gold better for diamond jewellery I will wear every day?
Both work well; the choice is about colour and feel. 14K has more alloy, so it is a little harder and resists scratches and bending slightly better, which suits rings and bracelets worn daily, while 18K has more gold and a richer yellow colour. We make diamond jewellery in 9K, 14K and 18K gold, all BIS HUID hallmarked, and you can compare them on a video call or in the showroom.
What decides the value of a solitaire ring - carat, cut, colour, clarity or the certificate lab?
Mostly the diamond itself: its carat weight, cut, colour and clarity together, as written on its grading report, along with its shape and fluorescence, and then the gold and the setting of the ring. The laboratory that graded the stone is named on the report, so always check which lab it is. Every Vaishnavi solitaire is laser-inscribed with its IGI, EGL or TGL report number; WhatsApp +91 99980 43886 and we will explain each grade on the report of the stone you like.
I live abroad (NRI) - can I buy jewellery in Surat and carry it back, and what bills do I need for customs?
Yes. Many NRI families choose and buy while they are in India, in our showroom or after a video call before the trip, and carry the jewellery back with them; we deliver within India only, not overseas. Keep the itemised invoice, which shows the gold weight, the HUID and the diamond report numbers, together with the grading reports. Customs allowances differ by country, so check the current rules of the country you are flying to before you travel.
Which diamond mangalsutra design suits daily office wear?
For daily office wear, choose a light mangalsutra: a fine single-strand chain with small black beads and a small diamond pendant that sits flat, with a secure clasp. A delicate chain in rose or yellow gold matched to the pendant is comfortable under collars and goes with both western and Indian clothes. Our Journal guide on choosing a diamond mangalsutra for daily wear explains lengths and care, and you can see designs on WhatsApp +91 99980 43886.
Can you send me photos of your Polki sets on WhatsApp before I visit?
Yes. Message us on WhatsApp +91 99980 43886 with the occasion and the style you like, and our team will share photos and videos of matching Polki sets, or show them live on a video call. You can also see recent pieces on our Instagram, @vaishnavijewels.surat. Once you have a shortlist, book a visit and we will keep those pieces ready for you.
Can I see bridal choker sets in my budget before I come to the showroom?
Yes. Share your wedding date, outfit colours and the budget you have in mind on WhatsApp +91 99980 43886, and we will shortlist bridal chokers from our designs and show them on a video call. If you want a change in size, stones or gold karat, we can make it in our own manufacturing unit, to suit your budget. Then book a visit to try the shortlisted pieces in person.
Is the showroom open during Diwali week, and can I book a visit for after it reopens?
Our showroom is closed from 8 to 15 November 2026 for Diwali and opens again on Monday 16 November, with appointments. During the closure you can still WhatsApp us on +91 99980 43886 for photos, videos or a video call, and book a visit slot from 16 November. Normal hours are Monday to Saturday, 11 AM to 8 PM.
Is one bigger solitaire better than many smaller pieces for a bride this season?
It depends on how she will wear it after the wedding. One larger solitaire in a ring or pendant is a piece worn every day for years, while several smaller pieces give more variety across functions; carat, cut and setting together decide how large a stone looks. Every Vaishnavi solitaire has its own grading report and a laser-inscribed report number, so you can compare stones with confidence; WhatsApp +91 99980 43886 for a video call.
How many days before a November-December wedding should I confirm a made-to-order set?
Confirm the design at least four weeks before the wedding: custom and bridal pieces take 4 days to 3 weeks from the final design, depending on the work, and a few extra days help for a trial and small changes. If time is shorter, our diamond and Polki pieces are in ready stock. Send your wedding date on WhatsApp +91 99980 43886 and we will confirm the timeline.
Is a diamond grading report the same as a jeweller's valuation certificate, and which one should I ask for?
No. A grading report is issued by an independent laboratory such as IGI, EGL or TGL and describes the diamond's weight, cut, colour and clarity, with a report number you can check online. A valuation or certificate printed by a jeweller is that jeweller's own document. Ask for the laboratory report; every Vaishnavi solitaire is laser-inscribed with its report number so you can match the stone to it.
Is HUID hallmarking compulsory for custom-made gold jewellery or very light pieces under 2 grams?
Under the BIS rules, gold jewellery sold by a registered jeweller must carry a HUID hallmark; pieces under 2 grams are among the few items exempted, and being custom-made is not an exemption. At Vaishnavi Jewels every piece is BIS HUID hallmarked, including light pieces under 2 grams, custom pieces and Polki pieces. You can check any HUID yourself in the BIS Care app.
Can I see a 3D design or sketch of my custom diamond ring or Polki set before it is made?
You see and approve the design before any work starts: the look, the gold karat and the diamond quality are agreed with you, from your photo, a sketch or one of our designs. For custom pieces we show you a sketch or a 3D design to approve before it is made. Because we make it in our own manufacturing unit in Surat, changes are easy at the design stage; WhatsApp +91 99980 43886 to begin.
How do I know my natural diamond is conflict-free, and what is the Kimberley Process?
The Kimberley Process is an international scheme, in place since 2003, under which rough diamonds traded between member countries travel with a government certificate stating they are conflict-free; along the trade, sellers add a warranty statement on their invoices that the diamonds come from legitimate sources. A grading report tells you a stone's quality and that it is natural, but not which mine it came from. Our Journal guide on the Kimberley Process explains what to ask for when you buy.
Can I get my old diamond ring tested or certified in Surat, and what happens if it was never certified?
Yes. A first check with a diamond tester and a loupe shows whether the stone is a diamond; for a full grading report, the diamond can be sent to a grading laboratory such as IGI, which records its weight, cut, colour and clarity. A stone set in a ring may need to be taken out for a complete report. WhatsApp +91 99980 43886 and our team will explain the steps and the time it takes.
Does a lab-grown diamond fade, turn yellow or lose its shine with time?
No. A lab-grown diamond is real diamond, so its colour and hardness do not change with time or daily wear. If it looks dull, it is usually a film of soap, lotion or dust, which comes off with warm water, mild soap and a soft brush. Every Vaishnavi lab-grown solitaire comes with a grading report and a laser-inscribed report number, so the stone can be matched to the same report years later.
Can I insure my diamond jewellery, and which papers do I need to keep for a claim?
Yes, many insurers cover jewellery, either on its own or under a home policy. Keep the original itemised invoice, the grading reports, a note of each HUID and clear photos of every piece, as insurers usually ask for these to value a claim. Confirm the cover, conditions and any valuation needed with your own insurer.
How do I choose a wedding band that sits flush with my solitaire engagement ring?
Choose a band shaped to the engagement ring: a curved or notched (contoured) band follows the setting, while a straight band sits flush only when the solitaire is set high enough above it. Match the width and gold colour, and try both rings together on your finger. Because we make rings in our own manufacturing unit, a band can be made to fit your solitaire; WhatsApp +91 99980 43886 with a photo of your ring.
My family has an old Polki set - can it be repaired, re-set or remade into a new design in Surat?
Often, yes. We make Polki jewellery in our own manufacturing unit, so our team can look at a family set and tell you honestly what can be cleaned, repaired or re-set and what is better remade into a new design. Old gold can be taken in exchange towards a new piece, and the new gold carries a BIS HUID hallmark. Send clear photos of the front and back of the set on WhatsApp +91 99980 43886 to start.
What necklace and earrings suit a jacket blouse or deep-back blouse lehenga?
With a jacket or high-neck blouse, choose a choker or collar necklace that sits above the neckline, with statement earrings; with a deep-back blouse, keep the front light and let long earrings or a back chain add detail. Pick one hero piece so the blouse and the jewellery do not compete. Our Journal guide explains each blouse style, and you can see chokers on a video call on WhatsApp +91 99980 43886.
What jewellery should the bride's sister or bridesmaids wear to the sangeet and wedding without upstaging the bride?
Choose lighter pieces from the same style family as the bride's set: a slim Polki or diamond choker or statement earrings, a few stacked bangles and a ring, in the same metal tone. Keep one piece as the focus and leave the full layered set, the large tikka and the nath to the bride. Our Journal guide has function-by-function ideas, or WhatsApp +91 99980 43886 to plan matching looks for the family.
What necklace works with a sharara or high-neck anarkali for a wedding function?
A short choker or collar necklace that sits just above the neckline works well, paired with chandbalis or long earrings to frame the face. Long necklaces tend to fight a high neckline, so keep them for open or V-necks. Our own manufacturing unit can adjust a necklace's length and clasp to your outfit; WhatsApp +91 99980 43886 to see options.

VAISHNAVI JEWELS · SURAT

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120, Rajhans Ornate - High Street Retail Mall, Parle Point, Surat, Gujarat 395007 · Monday to Saturday, 11 AM to 8 PM. Open Sundays in the festive month before Diwali: open every day, Sundays included, 11 AM to 8 PM until 7 November 2026. Closed 8 to 15 November 2026 for Diwali; open again, with appointments, from Monday 16 November.

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