PRIVACY
Privacy Policy
Last updated: 5 October 2026
Who we are
Vaishnavi Gem & Jewel Pvt Ltd ("Vaishnavi Jewels", "we") is a fine jewellery showroom and manufacturer at Rajhans Ornate Mall, Parle Point, Surat, Gujarat, India. This policy explains how we handle personal information when you contact us or interact with us online.
What we collect
- Your name and phone number when you message us on WhatsApp, or your name and username when you comment or message us on Instagram, Facebook or YouTube.
- The content of your messages, including photos, questions about pieces, and requests for prices or appointments.
- Details you choose to share, such as your preferences, occasion or budget, to help us serve you.
We do not collect payment card details through WhatsApp or social media.
Why we use it
- To reply to your enquiries and help you choose or design jewellery.
- To arrange showroom visits, orders and after-sales service.
- To send updates you have asked for.
- To improve our service and content.
We never sell your personal information.
Who processes it
Your messages are handled by our staff and by trusted service providers that help us run our systems: Meta (WhatsApp, Instagram, Facebook), Google (secure storage), Make.com (automation), and AI assistants that help draft replies. They process data only to provide these services to us.
How long we keep it
We keep enquiry conversations for as long as needed to serve you and maintain business records, generally not more than 24 months, unless the law requires longer (for example, invoices).
Your choices and rights
You can ask us to see the personal information we hold about you, correct it, or delete it and stop messaging you.
How to request deletion
Send "DELETE MY DATA" on WhatsApp to +91 75674 00099, or email [email protected] from the address you used with us. We will confirm and complete deletion within 30 days, except for records we must keep by law.
Children
Our services are meant for adults. We do not knowingly collect information from anyone under 18.
Security
Access to customer information is limited to authorised Vaishnavi staff and protected systems.
Contact and grievances
Abhinav Agrawal, Vaishnavi Gem & Jewel Pvt Ltd, Rajhans Ornate Mall, Parle Point, Surat, Gujarat, India.
WhatsApp: +91 75674 00099 · Email: [email protected]